Refund policy
Return and Refund Policy for Berserk Jewels
Effective Date:Ā 12-01-2024
Thank you for shopping at Berserk Jewels. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding your purchases.
Returns:
We understand that there may be instances where you need to return a product. If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a return, please make sure that:
1. The product was purchased in the last 30 days.
2. The product is in its original packaging.
3. The product isn't used or damaged.
To initiate a return, please contact us at berserkjewels@gmail.com with the subject line "Return Request" and include your order number, the reason for the return, and any relevant photographs of the product. We will provide you with further instructions on how to proceed.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. Please note that a 30% restocking fee will be applied to all eligible returns, and the remaining amount will be refunded to you.
Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at berserkjewels@gmail.com.
Exceptions:
Please note that the following items are not eligible for return or refund:
1. Customized or personalized items.
Changes to This Policy:
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information on our policies.
By making a purchase on BerserkJewels.com, you acknowledge and agree to our Return and Refund Policy.
Thank you for choosing Berserk Jewels!
Berserk Jewels
Email: berserkjewels@gmail.com